{"id":8109,"date":"2021-09-24T11:58:03","date_gmt":"2021-09-24T09:58:03","guid":{"rendered":"https:\/\/beautysane.com\/de\/general-terms-and-conditions-of-sale"},"modified":"2022-01-24T22:25:50","modified_gmt":"2022-01-24T21:25:50","slug":"general-terms-and-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/beautysane.com\/de\/en\/general-terms-and-conditions-of-sale","title":{"rendered":"General Terms and Conditions of Sale"},"content":{"rendered":"\n

These General Conditions of Sale apply, without restriction or reservation, to all sales of Beautysane products and concluded solely by the consumer on the website www.beautysane.com\/de<\/a>. These general conditions of sale apply to the exclusion of all other conditions, including those applicable to sales through other distribution channels.<\/p>\n\n\n\n

They can be printed and kept by the customer.<\/p>\n\n\n\n

Consequently, the fact that the customer orders a product offered for sale on the website www.beautysane.com\/de implies full acceptance of these general conditions of sale which the customer acknowledges having read prior to ordering.

<\/strong>In accordance <\/strong>with Article L.111-1 of the Consumer Code, Beautysane provides the customer with the following information: <\/strong><\/p>\n\n\n\n

Products<\/strong><\/h2>\n\n\n\n

The customer takes note of the essential characteristics of the products he wishes to order.<\/p>\n\n\n\n

The products offered for sale on this website at www.beautysane.com\/de<\/a> constitute the offer of Beautysan\u00e9. Beautysan\u00e9 reserves the right to modify its offer at any time and to change the list and range of products.<\/p>\n\n\n\n

The photos of the products presented on our site are not contractual. However, Beautysane ensures that the photos and drawings faithfully reproduce the product and do not contain any ambiguities concerning the notions of size, weight, quality, etc.

The lists of ingredients used in the composition of Beautysane brand products are regularly updated. Before using a Beautysane brand product, the customer is invited to read the list of ingredients on the packaging to ensure that the ingredients are suitable for his personal use.<\/p>\n\n\n\n

The products are intended for people in good health: in case of doubt, the customer is invited to consult his doctor.<\/p>\n\n\n\n

Salesman<\/strong><\/h2>\n\n\n\n

The sales of products on the present website www.beautysane.com\/de<\/a> are carried out by NL International France, a simplified joint stock company with a capital of 150,000 euros, whose head office is located at 13 rue de Champagne in Metz (France), registered in the Metz Trade and Companies Register under number 450 246 152 00034 (hereafter NL International France), which can be contacted at
– by email: info@beautysane.com\/de<\/a><\/p>\n\n\n\n

– by phone : 03 69 67 29 00, from Monday to Friday from 8h30 to 12h00 and from 14h00 to 17h30<\/p>\n\n\n\n

Customer<\/strong><\/h2>\n\n\n\n

Beautysane offers the sale of its products on the website www.beautysane.com\/de to consumers with the legal capacity to place an order (hereinafter “the customer”). Beautysane cannot be required to verify the legal capacity of each customer.<\/p>\n\n\n\n

Rates<\/strong><\/h2>\n\n\n\n

The selling price of the products indicated in euros is the one in force at the time the order is placed. These prices do not include preparation and delivery costs, which are invoiced in addition to the price of the products purchased, according to the terms defined below and as indicated to the customer at the time of validation of the order. The prices include the value added tax applicable on the day of the order.
For deliveries to the DOM (Martinique, Guadeloupe, Guyana, Reunion), the prices indicated do not include local taxes, customs duties and VAT that may be requested from the customer at the time of delivery of the order.<\/p>\n\n\n\n

The offers presented by Beautysane are valid as long as they are announced on the site and within the limits of available stocks. Indications on the availability of products are provided at the time of placing the order, if any. <\/p>\n\n\n\n

Beautysane reserves the right to modify its prices at any time, but the products ordered are invoiced at the price in effect at the time of the order.<\/p>\n\n\n\n

Payment<\/strong><\/h2>\n\n\n\n


Payment of the order is only made by credit card.
The customer has the possibility to check the details of his order and to correct any errors before validating his order.
From the moment the customer confirms his\/her order by clicking on the “proceed to payment” icon, he\/she is considered to have accepted with full knowledge of the contents and conditions of the order and in particular the present general conditions of sale, the prices, volumes, characteristics, quantities and delivery times of the products offered for sale and ordered by the customer.
The sale will be final at the moment of confirmation of the order by the customer, without prejudice to the exercise by the customer of his\/her right of withdrawal (the terms of which are described below). This order will be confirmed by Beautysane by sending an e-mail to the customer containing all the information previously provided. A second email will be sent to the customer when the order is shipped.
Beautysane recommends that the customer keeps both emails. The customer is informed that the two emails will be sent to the email address entered by the customer at the time of identification, prior to placing the order. Also, in case of error in entering the email address concerned, or non-receipt of the email confirming the order, Beautysane can not be held responsible.<\/p>\n\n\n\n

Payment by credit card (secure payment) <\/strong>
<\/h3>\n\n\n\n

Beautysane accepts payment by credit card, Visa, Mastercard.<\/p>\n\n\n\n

Security<\/strong>
<\/h3>\n\n\n\n

When paying, the customer is automatically redirected to the Soci\u00e9t\u00e9 G\u00e9n\u00e9rale bank website to make the payment. Beautysane does not have any confidential information on the bank card. If the customer wishes to keep the bank details relating to his transaction, it is up to him to save and print the payment certificate.<\/p>\n\n\n\n

Beautysane reserves the right to suspend or cancel any order and\/or delivery in the event of non-payment by the customer, payment incident and\/or fraud in the use of the site or the payment method chosen by the customer.<\/p>\n\n\n\n


Control of the transaction <\/strong>
<\/h3>\n\n\n\n

As part of the service of control of orders, Beautysane may contact the customer by any means, in order to validate a transaction and may, where appropriate, request any evidence deemed useful (relating to identity, and \/ or residence and \/ or payment method used). The customer must provide the required evidence within 15 working days upon receipt of the request from Beautysane.
The customer is informed that the delay, failure or refusal to transmit the requested evidence will result in the cancellation of the order by Beautysane.
Upon receipt of the evidence and in case of confirmation of the order by Beautysane, the delay in transmission of the documents requested by the customer will postpone delivery of the order. <\/p>\n\n\n\n

Delivery<\/strong><\/h2>\n\n\n\n

Place of delivery <\/strong>
<\/h3>\n\n\n\n

Beautysane delivers the products in metropolitan France, Corsica, Martinique, Guadeloupe, Guyana and Reunion.<\/p>\n\n\n\n


The products will be sent to the delivery address that the customer will have indicated during the ordering process. Any order returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the customer’s expense. <\/p>\n\n\n\n

The contribution to the delivery costs is understood to include all taxes (TTC).<\/p>\n\n\n\n

Delivery time<\/strong>
<\/h3>\n\n\n\n

An estimated range of the delivery date is indicated when placing the order. Beautysane undertakes to make every effort to deliver the products ordered within the time indicated. These deadlines are communicated as an indication and a possible overrun will not give rise to any damages, withholding or cancellation of the order by the customer.
For information purposes, and without Beautysane being bound by this deadline, from the receipt of the email confirming shipment the average delivery time is estimated at : 2 to 3 working days in metropolitan France (count 2 additional days for Corsica, Martinique, Guadeloupe, Guyana, Reunion).
These times are for any order placed before 12:00 noon.<\/p>\n\n\n\n

The maximum delivery time is 30 working days from the confirmation of the order.<\/p>\n\n\n\n

The customer is required to check the contents of his order upon receipt. In case of damage, it is up to him to make reservations on the delivery note and to transmit them to Beautysane within 14 days after delivery, or even to refuse the package if it is likely to have been opened or if it bears traces of deterioration and to inform Beautysane within 14 days after delivery.<\/p>\n\n\n\n

This verification is considered to have been carried out once the customer, or a person authorised by him, has signed the order form.<\/p>\n\n\n\n

Terms of delivery<\/strong><\/h3>\n\n\n\n

The participation to the preparation and delivery costs is from 4,50\u20ac to 24,80\u20ac according to the content and place of delivery of the order. This rate applies to a delivery in Metropolitan France, Corsica, Martinique, Guadeloupe, Guyana and Reunion.

The recipient can trace his parcel through the parcel number he receives by e-mail or, failing that, through Customer Service.
The parcel is delivered directly to the letterbox at the delivery address.
In the event that the mailbox is insufficient in size, the package is given either to the recipient of the order, or failing that and at the initiative of the carrier to any other person present at the address who agrees to take delivery (a neighbor, a caretaker or janitor). In this case, the details of the latter will be indicated on a notice delivered to the mailbox at the address indicated.
When the package could not be delivered according to the procedures provided above, a notice of pending is left by the carrier in the mailbox of the recipient indicating the contact information of the carrier to agree on a delivery appointment.<\/p>\n\n\n\n

Any order validated and transmitted to the carrier cannot be cancelled. After reception by the customer, the parcel can be sent back to the warehouse with the withdrawal form, the return costs are charged to the customer. Upon receipt of the package, the order is cancelled and the customer will be reimbursed for the products within 14 working days. The maximum amount of reimbursement of the initial delivery costs will be that of the standard delivery.<\/p>\n\n\n\n

Delayed delivery<\/strong><\/h3>\n\n\n\n

In case of late delivery (delivery exceeding 30 days), the customer may require Beautysane to make the delivery within a reasonable additional period. If Beautysane has not complied within this period, the customer has the right to cancel the order, unless Beautysane has complied in the meantime or if the delay in delivery is due to force majeure as defined below.<\/p>\n\n\n\n


The cancellation of the order can be done by :<\/p>\n\n\n\n