Questions fréquentes

You can reset your password by clicking “Forgot your password?” on the login page.

You will then receive a link via email that will allow you to create a new password.

Beautysané’s customer service is available by phone at +33 3 69 67 19 19, Monday through Friday, from 8:30 a.m. to 12:00 p.m. and from 2:00 p.m. to 5:30 p.m., by email at [email protected], or by mail at the following address: E4G France, 5 avenue Joffre, 57000 Metz.

Beautysané is active on several social media platforms to share its news, products, and brand content:

• Instagram: @beautysane
• Facebook: Beautysané
• TikTok: @beautysane_france
• LinkedIn: Beautysané
• YouTube: the Beautysané channel

To find these accounts, use their direct links. An independent advisor’s account or a community group may share content on Beautysané without being an official account managed by the brand.

The official Beautysané website offers several resources to help you discover the brand and its products:

• The “Recipes” section features sweet and savory ideas, with a search filter by flavor.
• The Beautysané magazine features articles and brand news.
• The product pages provide specific information for each item, including its ingredients and preparation or usage instructions.

For video content, you can also check out Beautysané’s official social media accounts.

You can view merchant reviews posted on Beautysané’s Trustpilot page and product reviews posted on each product page. These reviews reflect individual experiences regarding products, orders, and customer service, among other things.

To form your own opinion, read several reviews—both positive and negative—and take into account their date as well as the topic being reviewed.

On the official Beautysané website, you can view the brand overview, product descriptions, and news. Information about the group to which it belongs is available on the Eat For Good website.

If you have a specific question about a product, please refer to its product description and the information on its packaging.

An official post comes from a platform managed by the brand, such as its website or official social media accounts. To identify these accounts, use their direct links and verify their exact addresses.

The presence of the Beautysané name or logo on a post is not, by itself, sufficient to confirm that it was published by the brand.

Independent consultants may share information, experiences, and content related to Beautysané. Their posts do not automatically constitute an official statement from the brand.

To verify information, please refer to Beautysané’s official materials and up-to-date product descriptions.

Beautysané is a French nutrition and wellness brand founded in 2003 by Sylvain Bonnet. It is part of the Eat For Good group and offers products such as meal replacements, dietary supplements, performance drinks, and sports nutrition.

Its approach combines practical products for everyday use, a focus on taste, and support from a network of independent advisors. Energy Diet is one of its long-standing product lines.

Beautysané places food, the pleasure of eating, and human connection at the heart of its identity, with the goal of helping people adopt habits tailored to their individual goals.

Beautysané is designed for people looking for practical nutritional solutions for their daily lives, whether for a balanced diet, weight management, sports nutrition, or overall well-being.

Customers may have different expectations: simplifying meal preparation, adding variety to their meals, discovering new recipes, or receiving guidance on selecting and using the products.

The brand offers several product categories designed for specific uses. The choice depends on the customer’s goals, dietary preferences, and the specific recommendations for each product. Independent Beautysané advisors help customers explore this product line.

No. Weight management is one of the areas covered by Beautysané, but its product line also includes items designed for balanced eating, sports nutrition, and wellness. In particular, the brand offers meals, dietary supplements, and beverages. Each category is tailored to specific uses.

Beautysané is a nutrition and wellness brand owned by the Eat For Good group, also known as Eat4Good.

Beautysané is the brand name that consumers see on products, in recipes, in marketing materials, and through its independent consultants.

“Eat For Good” refers to the group to which it belongs. Its activities include production, distribution, training of advisors, and the development of digital tools.

The two names therefore correspond to different levels: Beautysané represents the product offering and the relationship with its consumers; Eat For Good represents the group’s operations and development.

Beautysané was founded in 2003 by Sylvain Bonnet, along with a team of nutrition experts. His goal was to offer an approach that combines nutrition, physical activity, and well-being through practical products and personalized support.

Sylvain Bonnet is the founder of Beautysané, a French nutrition and wellness brand founded in 2003, and the co-founder of the Eat For Good group, founded in 2021 with Sébastien Ménard.

Through Beautysané, he has developed an approach that combines nutritional products with support from a network of independent advisors. His goal is to make nutrition more accessible and easier to incorporate into daily life, while placing a central focus on the joy of eating, trust, and human connection.

The launch of Eat For Good builds on this approach with the goal of bringing together complementary expertise, brands, and technologies in the areas of nutrition, well-being, and—gradually—disease prevention and longevity.

Sylvain Bonnet advocates a vision in which technological innovation and human support complement each other.

Beautysané has been in business since 2003. The brand grew around its flagship Energy Diet line before expanding its offerings to include other nutrition and wellness solutions.

Beautysané emphasizes four values: taste, well-being, support, and innovation. These values are reflected in the company’s focus on flavors, product development, and the relationship between customers and independent consultants.

“Nourishing Change” expresses Beautysané’s ambition to facilitate a shift in eating habits. The brand combines nutrition, the joy of eating, and personalized support to help everyone find solutions tailored to their daily lives. This tagline also reflects its commitment to contributing to the food transition.

Taste is one of Beautysané’s core values.

The brand develops a variety of sweet and savory flavors and offers recipe ideas to add variety to meals.

Its approach aims to combine the convenience of its products with the pleasure of eating.

Customer support is an integral part of the Beautysané model, which relies on a network of independent consultants.

This relationship allows customers to ask questions, learn about the products, and get explanations on how to use them. It places a strong emphasis on communication and personal connection.

Every year since 2012, several Beautysané products have received the “Flavors of the Year” award. This recognition is based on the taste quality of the products, as evaluated by a jury of independent consumers.

To find out which products are included, please refer to Beautysané’s press releases for the corresponding edition. An award given to certain products does not automatically apply to the entire product line.

Beautysané has been featured or mentioned in numerous mainstream, specialized, and regional media outlets, including Top Santé, Marmiton, Elle, 20 Minutes, Cosmopolitan, Gala, Biba, Doctissimo, Femme Actuelle, Voici, Madame Figaro, Capital, and L’Est Républicain, as well as on Sud Radio.

These publications and statements cover various aspects of the brand: its products, nutrition, wellness, recipes, the joy of eating, its entrepreneurial history, and the support provided by its network of independent consultants.

Among these features, *Madame Figaro* highlighted Beautysané’s nutritional solutions and brand positioning in its “Business” section through a sponsored feature. *Voici* notably spotlighted the brand’s collaboration with pastry chef Johanna Le Pape and the ways its products can be used in cooking. Capital published an interview with Sylvain Bonnet, the brand’s founder, while Sud Radio featured segments with Sébastien Ménard discussing Beautysané, Eat For Good, and the food transition.

Beautysané also gained visibility on France 2 and France Inter through the airing of its brand commercial as part of its partnership with the Concert de Paris, as well as on 6play, the M6 Group’s streaming platform, through the airing of an advertisement.

This media presence includes articles, product features, interviews, sponsored content, and advertising campaigns.

To discover other publications, check out the articles and posts referenced by the brand, keeping their publication dates in mind. The products and information featured in older content may have changed.

For standard home delivery or pickup at a pickup location, delivery times are 48 to 72 business hours after your order is shipped.

For express home delivery, delivery times are 24 to 48 business hours after your order is shipped.

All orders placed before 11:00 a.m. are packed and shipped the same day.

All orders placed after 11:00 a.m. are packed and shipped the next business day.

A tracking link is automatically sent to you by email.

You can also track your order from your account, under the “My Orders” section.

Beautysané is committed to canceling any order that has not yet been processed, prepared, or shipped. Please contact customer service immediately by phone or email.

If a product arrives damaged, Beautysané promises to replace it or issue a refund.

Contact customer service by phone or email, and they will explain the procedure to follow.

Beautysané apologizes if you experience delays in the delivery of your order. Unforeseen events may occur during delivery.

In the vast majority of cases, there is nothing you need to do, and the package is on its way.

If the tracking seems to have stopped updating, it may be because the package has not yet been scanned at its next destination. If the carrier needs additional information, they will contact you. Please check your email and phone.

Feel free to contact customer service by phone or email.

If a product arrives damaged, Beautysané will replace it or issue a refund.

Contact customer service by phone or email, and they will explain the procedure to follow.

If an order arrives with a missing item, Beautysané promises to replace it or issue a refund.

Contact customer service by phone or email, and they will explain the steps to follow.

Beautysané is committed to sending you the correct product.

Contact customer service by phone or email, and they will explain the steps you need to take.

This is an issue with an order mix-up.

Beautysané is committed to resending your order as soon as possible.

Contact customer service by phone or email, and they will explain the steps you need to take.

In most cases, the package may have been received by a third party (a neighbor, a building superintendent, the reception desk of an establishment or company, a family member, etc.).

That is why we recommend that you first check with people you know.

If the package is still missing, contact customer service by phone or email, and they will explain the steps to follow.

Beautysané includes a shaker with every first order. Beautysané promises to send you a free shaker if you did not receive one with your very first order.

Contact customer service by phone or email, and they will explain the steps to follow.

Shipping costs vary depending on the total amount of your order and are free for orders of €240.00 or more for standard delivery to your home or to a pickup location.

Contact customer service by phone or email to obtain the current pricing schedule.

You can change your shipping address as long as your order has not yet been processed.

To do so, please contact customer service immediately by phone or email.

Beautysané accepts payments by credit card (Visa, Mastercard), PayPal, bank transfer, or check. For PayPal account holders, interest-free payment in 4 installments is available for purchases of €30 or more. For any order totaling €240.00 or more, you can pay in 3 or 4 installments with no additional fees through our partner ALMA. All transactions are secured using SSL encryption.