Loyalty programme questions

What are the main benefits of the B+ loyalty programme?

You can receive your favourite products automatically, and manage your subscription directly from your customer account. You also earn loyalty points, which will allow you to order products for free, and you also benefit from free shipping on your very first B+ order.

How many loyalty points can I earn with my B+ order?

Starting from your second consecutive B+ order, earn 10% of your B+ order amount in the form of loyalty points, with a maximum limit of 40 points per month across all B+ subscriptions.
For example, if your B+ subscription has been active for 3 months and your order totals €200 (incl. VAT), you will earn 20 loyalty points, equivalent to €20.

What is the value of a loyalty point?

1 loyalty point = €1 (VAT included) to be used for the purchase of a product for a future B+ order.

How can I create a B+ subscription?

Create your basket as you would for a regular order, and when you are ready to check out, simply click on “Set up a B+ subscription” in the “Check out” section.

Can I have a B+ programme delivered several times a month?

By default, your B+ subscription is set to renew automatically each month, meaning a monthly B+ order.
However, you can modify the renewal date of your next B+ order at any time, with no limit on the number of date changes.
As a result, you could potentially place one or more B+ orders within the same month under the same B+ subscription.

How do I modify my B+ program?

You can change your B+ program by going to your account page and clicking on the “Subscriptions” section.

You can pause or cancel your subscription, change your delivery address or payment method, change the products or quantities for your next delivery, and use your loyalty points to pay for any of the products in your next delivery.

Until when can I change my B+ program?

You can modify your B+ programme until the day before the monthly deadline at midnight, and then the day after the deadline for the delivery of the following month.

How do I pay for my B+ subscription?

Like a regular order, you can pay by credit card, or with any other payment method offered on the site for your country of delivery.

What happens if my credit card payment fails?

If your payment is unsuccessful, we’ll try again. After three payment failures, the order will be cancelled, but the B+

If your B+ subscription renewal fails, you will be notified by email.
You will then have the option to manually complete the payment by going to the “Orders” tab in your customer account.
Any unpaid B+ order will not be shipped.
If no payment is completed, your B+ subscription will be automatically paused.